Our Cresta safe stay promise

July 23rd, 2020

Our priority is the safety of our guests and we are committed to the relentless pursuit of cleanliness. The Cresta safe stay promise elevates our hygiene practices from check-in to check-out.

We deliver on:

  • A Cresta safe stay ensures the 10 high-touch areas receive a deep clean with extra disinfection of the most frequently touched guest room areas such as light switches, door hands and TV remotes.
  • Food and Beverage: New standards and service approach to buffets, banquets, room-service and catering.
  • Clean and clean again: We are focused on increasing the frequency of cleaning public areas.
  • Guest- Accessible hand sanitisers: Provision of hand sanitisers stations at primary areas and key high traffic areas.
  • WHO accommodation providers protocol: Following through on global standards and aligning with local authority to protect the guest, staff and team.
  • Staff training: Updating the staff on training and certifications.
  • Guest amenity: The provision of Guest cleaning kits.

Marketing for the “New Normal

Amongst other things, our priority to our guests has been to communicate their health and safety within our premises. We transmit clear messages about what we are doing to confront COVID19. The aim is to remove any doubt by promoting maximum hygiene measures being implemented.

It has also been very important to be cognisant of our team’s mental health and to keep the team in the frontline united and motivated. What we are doing is ensuring:

  • We keep the team informed of the hotel’s evolution and business expectations.
  • We remain united in trying our best to maintain the typical everyday routine such as team meetings and executing on you protocols effectively.
  • We take advantage of the slow period to train our teams, whether they are teams facing the public or those working in the back office.
  • We Involve staff members in the actions taken to prevent COVID19.

We are in a domestic travel renaissance and we need your help to spread the message amongst your friends and family, start the conversation and when it is safe to travel, think local and try a staycation.

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